Last updated: October 13, 2026
Returns
Return eligibility depends on the items in your order.
The below general return policy applies to customers outside the European Union and United Kingdom only.
We do NOT accept refund-only requests without item return.
Returns are only accepted for non-human-caused product quality defects, provided the product remains unspoiled, original packaging intact and resalable. You must submit return request via info@nelifet.com within 5 working days upon receipt.
As this is international long-distance shipment, buyer shall bear all shipping costs, duties, taxes and packaging fees generated for outbound and return shipment.
After we receive and inspect returned goods and confirm eligibility for refund, we will process refund within 15 working days, deducting applicable shipping, tax and packaging charges, refund to original payment method. If returned items fail inspection, refund will be denied, goods will be shipped back to buyer, all related shipping, tax and packaging fees shall be borne by buyer.
General return condition: items must be returned unused, with tags and original packaging. We may reduce refund if goods are damaged or over-handled.
Contact us before sending back goods.
Damages and issues
Please inspect your order upon receipt and contact info@nelifet.com immediately if item is defective, damaged or wrong item received.
Exceptions and non-returnable items
Some products are non-returnable as stated on product listing. Contact us for confirmation.
Exchanges
Contact us before return for exchange availability.
# European Union returns and cancellations
THIS SECTION SETS OUT STATUTORY CONSUMER RIGHTS, WHICH SHALL PREVAIL OVER THE ABOVE GENERAL RETURN POLICY.
If you are a consumer resident in the European Union purchasing goods online, you have the statutory right to withdraw/cancel your order within 14 calendar days after receipt of goods for any reason, unless statutory exemption applies.
Once you notify us of withdrawal, you need to send goods back within further 14 days.
We will process refund within 14 days after we receive returned goods or valid proof of shipment.
Refund includes product price and standard delivery fee you paid. Express/premium delivery surcharge will not be refunded.
You shall bear the cost of returning goods to us (if clearly notified prior to purchase).
To cancel, contact us at info@nelifet.com.
# United Kingdom returns and cancellations
THIS SECTION SETS OUT STATUTORY CONSUMER RIGHTS, WHICH SHALL PREVAIL OVER THE ABOVE GENERAL RETURN POLICY.
If you are a consumer resident in the United Kingdom purchasing goods online, you have the statutory right to cancel your order within 14 calendar days after receipt of goods for any reason, unless statutory exemption applies.
Once you notify us of cancellation, you need to send goods back within further 14 days.
We will process refund within 14 days after we receive returned goods or valid proof of shipment.
Refund includes product price and standard delivery fee you paid. Express/premium delivery surcharge will not be refunded.
You shall bear the cost of returning goods to us (if clearly notified prior to purchase).
To cancel, contact us at info@nelifet.com.
Refunds
We will notify you after inspection. If approved, refund will go to original payment method. Banks may take extra processing time.
This policy does not limit your statutory consumer protection rights, including rights for faulty, misdescribed or non-conforming goods.
Contact
info@nelifet.com
